Live Analytics Platform
Every Call. Every Metric. In Real Time.
See call volumes, campaign ROI, agent SLA and geo heatmaps refresh under 1 second — with streaming API access and instant threshold alerts. The nerve centre for your entire voice stack.
✓
Sub-1s Refresh✓
Circle Heatmaps✓
Agent KPI Board✓
Streaming APIDashboard refreshed · 0.6s
Alert fired → SMS ✓
📡 Real-Time Analytics Engine
Streaming Live
Calls / Hour — Today
84,312
Calls Today
0.82s
Refresh Rate
98.4%
Uptime
📊
Dashboard refreshed
↻ Updated
✅
CRM push confirmed
✓ Healthy
🔔
SLA threshold met
↑ Good
📊 Live Call Dashboard
⚡ Sub-1s Data Refresh
🗺️ City & Circle Heatmaps
📈 Campaign ROI Tracking
🔁 Hourly Trend Graphs
📡 Stream API Access
🎯 Agent Performance KPIs
🔔 Threshold Alerts
📊 Live Call Dashboard
⚡ Sub-1s Data Refresh
🗺️ City & Circle Heatmaps
📈 Campaign ROI Tracking
🔁 Hourly Trend Graphs
📡 Stream API Access
🎯 Agent Performance KPIs
🔔 Threshold Alerts
1B+
Events Processed
<1s
Dashboard Refresh
50+
BI Integrations
500+
Enterprise Clients
How It Works
From call to insight in under 1 second
Every call event flows through our real-time pipeline — parsed, aggregated and pushed to your dashboard before the caller hangs up.
📞
1
Call Arrives
Every inbound, outbound or missed call is ingested in real time
⚡
2
Instant Parse
CDR processed: number, circle, operator, duration, disposition
📊
3
Metrics Computed
KPIs aggregated — hourly, daily, campaign and agent-level
📡
4
Dashboard Updated
Live charts refresh in under 1 second via streaming API
🔔
5
Alerts Fired
Threshold breaches trigger SMS, email or webhook instantly
⚡
Sub-Second Refresh — Always On
Our streaming analytics pipeline processes every CDR event the moment it occurs — no batch jobs, no stale dashboards. Your team acts on live data, not yesterday's numbers.
Core Features
Every insight for data-driven voice ops
The complete analytics suite to monitor, optimise and alert on every call across your entire voice stack.
📊
Live Call Volume Dashboard
Visualise inbound, outbound and missed calls in real time — broken down by hour, campaign, city and operator with auto-refreshing charts.
🗺️
City & Circle Heatmaps
Geo-analytics layer showing call volume and conversion rates per telecom circle and city — instantly identify your highest-intent markets.
📈
Campaign ROI Analytics
Per-number and per-campaign dashboards with cost-per-lead, conversion rate and call-to-CRM push latency — close the loop on every rupee spent.
🎯
Agent Performance Metrics
Track callback SLA, pick-up rate, average handle time and disposition outcomes per agent — gamify your sales floor with live leaderboards.
🔔
Threshold Alerts & Anomaly Detection
Set custom thresholds — drop in call volume, spike in DND blocks, CRM push failures — and get SMS or webhook alerts before issues escalate.
📡
Streaming API & Webhooks
Consume live analytics via a streaming REST endpoint or subscribe to event webhooks — integrate directly into your BI tools and data warehouses.
📋
Scheduled & Ad-hoc Reports
Export CDR, campaign summaries and KPI snapshots as CSV or PDF on a schedule — or pull on demand via API for your ops and finance teams.
🔁
Historical Trend Comparison
Compare any date range side-by-side: WoW, MoM or custom windows. Instantly surface seasonality, campaign lift and drop-off patterns.
🔒
Role-Based Access & Audit Logs
Team-level access controls with row-level permissions. Full audit trail of every dashboard view, export and alert configuration change.
Developer-Ready
Streaming API. Zero polling needed.
Subscribe to our live analytics endpoint and receive event-driven metric updates — pipe directly into Grafana, BigQuery or your own BI stack.
Analytics Stream · SSE / Webhook
// Live analytics event payload
{
"event": "CDR_INGESTED",
"timestamp": "2025-04-01T14:32:08Z",
"call_volume": 84312,
"missed_rate": 0.183,
"avg_wait_time": 4.2,
"circle": "Gujarat",
"operator_split": { Jio:0.42, Airtel:0.33 },
"campaign": "MBA_Delhi_Apr25",
"cpl": 12.40,
"callback_sla_p95": 38
}
✓ SSE stream · 820ms refresh · 200 OK
Stream Fields
Your metrics,
your pipeline
your pipeline
Subscribe to individual metric streams or receive the full event payload. Map directly into your BI tool, data warehouse or alerting system — no custom ETL required.
| Field | Description |
|---|---|
| call_volume | Total calls in selected window |
| missed_rate | Percentage of missed calls |
| avg_wait_time | Average ring duration (seconds) |
| circle_breakdown | Map of circle → call count |
| operator_split | Jio / Airtel / Vi / BSNL share |
| cpl | Cost-per-lead for each campaign |
| callback_sla_p95 | 95th-percentile callback latency |
Industry Use Cases
Works for every data-driven team
How India's top enterprises use live analytics to act faster, spend smarter and keep every SLA green.
📣
Marketing & Performance Teams
Monitor campaign call volumes live, compare creative variants by circle, and cut budgets on underperforming numbers the same day.
Live Dashboard→Circle Split→Campaign ROI→Budget Action
🏢
Contact Centre Operations
Track agent SLA compliance in real time, surface queue spikes before they become escalations, and auto-alert supervisors on threshold breaches.
Call Queue→Agent KPIs→SLA Alerts→Supervisor SMS
🏦
BFSI Compliance & Risk
Immutable CDR audit trail for every loan enquiry call, with DND-block rates and operator data surfaced for regulatory reporting.
CDR Ingest→DND Tracking→Compliance Report→TRAI Ready
🎓
EdTech Counsellor Management
Real-time leaderboard of counsellor callback SLA — coach bottom quartile agents live and reward top performers with instant visibility.
Missed Call→Counsellor KPI→Live Leaderboard→CRM Sync
Customer Stories
Loved by India's best teams
★★★★★
"We cut our campaign waste by 30% in the first month. Seeing circle-wise ROI live means we stop spending on dead geographies the same day, not the next week."
V
Vikram Joshi
VP Marketing, GrowthStack EdTech
★★★★★
"The agent leaderboard changed our culture overnight. Reps actually compete to hit callback SLA now. Our p95 dropped from 4 minutes to 38 seconds."
S
Shruti Mehta
Operations Head, QuikFinance NBFC
★★★★★
"Real-time alerts saved us during a campaign spike — we got an SMS when CRM push failure hit 2%, fixed the webhook in 5 minutes. Zero leads lost."
R
Rahul Desai
Head of Engineering, PropConnect
Integrations
Connects with your BI & CRM stack
Native connectors to every major analytics, BI and CRM platform — stream live data in under 5 minutes.
📊
Grafana
📈
Metabase
📉
Looker
☁️
BigQuery
🔴
Redshift
🟡
Snowflake
⚡
Zapier
🔄
Make
📋
LeadSquared
🧲
HubSpot
☁️
Salesforce
🔧
Zoho CRM
Start seeing your call data live today
Join 500+ enterprises who operate on real-time insights — setup takes under 10 minutes.
Powering Industry Leaders
Enterprises across industries choose Smart Technology for secure, scalable, and innovative communication solutions that drive real results.
500+
Enterprise Partnerships
10B+
High-Volume Deliveries
99.99%
Uptime SLA Guarantee
195+
Global Connectivity
Pizza Hut
QSR & Food Tech
FirstCry
E-commerce & Retail
Mamaearth
D2C & Personal Care
AU Bank
BFSI & Digital Banking
Guardian
HealthTech & Pharmacy
Huphen
SaaS & Enterprise Tech