AI Voice & IVR Platform

Smart Voice &
Intelligent IVR
for Enterprise

Route every call intelligently with AI-powered IVR, NLP voice bots and real-time CRM sync. Handle 1000s of concurrent calls in Hindi, English & 20+ languages.

✓
50M+ Calls
✓
98.9% Uptime
✓
20+ Languages
✓
<3s Routing
IVR Routed ✓ — Marketing
Bot Resolved — OTP Query
📞 Live Call Intelligence
Live
Active Calls
247
↑ 12 in last minute
Bot Resolved
84%
Zero agent needed
P
+91 98765 43210
Admission Enquiry · 00:42
IVR → Bot
R
+91 87654 32109
Balance Query · 00:15
Self-Served
Inbound→IVR Menu→AI Bot→CRM Sync
🏆
Best Voice & IVR Platform — India 2025
500+ enterprises · 50M+ calls · 98.9% uptime SLA
50M+
Calls / Year
98.9%
Platform Uptime
<3s
Avg. Routing
20+
Languages
Core Features
Everything for intelligent calling
From multi-level IVR to AI voice bots — all tools to automate, route and understand every call.
🔀
Multi-Level IVR Builder
Drag-and-drop nested menus — route by keypress, speech, time of day, caller ID or CRM data in real time.
DTMFSpeechTime-BasedGeo-Routing
🤖
AI Voice Bot (NLP)
Conversational bots that understand natural language — qualify leads, book appointments and escalate on frustration detect.
NLPIntent Detection24/7
🗣️
Speech Recognition
Multilingual ASR in Hindi, English and 20+ Indian regional languages with 97%+ accuracy.
HindiEnglishRegional
🔗
Real-Time CRM Sync
Push caller data, IVR input and recording URL to HubSpot, Salesforce, ExtraEdge and 50+ platforms in under 500ms.
HubSpotSalesforceWebhooks
🎙️
Recordings & Transcripts
Auto-record all calls with AI transcription, keyword search, sentiment tags and compliance archiving.
TranscribeSentimentCompliance
📊
Live Analytics Dashboard
Real-time call volumes, wait times, agent occupancy and bot containment rates in one unified dashboard.
Real-TimeCDR ExportFunnels
📢
Outbound Campaign Dialer
Bulk voice broadcasts, drip call sequences and scheduled OBD campaigns with personalized TTS messages.
OBDTTSDrip Calls
⚡
Missed Call Engine
Instant webhook to CRM with caller details, telecom circle, operator and timestamp in under 500ms.
Lead CaptureInstant Webhook
🛡️
Enterprise Infrastructure
Carrier-grade SIP trunking, geo-redundant PoPs, DDoS protection and 98.9% uptime SLA with SOC2 compliance.
SIPRedundantSOC2
How It Works
Every call routed intelligently
From inbound ring to CRM update — the complete intelligent call journey in under 3 seconds.
📞
1
Call Arrives
Inbound on virtual or DID number
🎙️
2
IVR Greets
Multilingual welcome message
🧠
3
AI Understands
NLP parses intent from speech
🔀
4
Smart Route
Bot resolves or routes to agent
🔗
5
CRM Sync
Lead + recording pushed instantly
📊
6
Analytics
Live data on your dashboard
AI Voice Bot
Conversations that sound human
Our NLP engine understands context, intent and sentiment — handles complex multi-turn conversations without a single agent.
🤖
icpaas AI Voice Bot
● Active · Handling live call
Namaste! Thank you for calling ABC EdTech. How can I assist you today?
I want to know about the MBA program fees.
Our MBA program starts at ₹1.2 Lakh per semester. Shall I send the complete brochure to your WhatsApp?
Yes please, send it.
Done! Brochure sent. Our counselor will call you within 10 minutes. Anything else?
No, that's all. Thank you!
Bot Capabilities
Your always-on
AI call agent

Handle thousands of calls simultaneously — qualify leads, book appointments, answer FAQs and escalate when needed. Zero wait time.

🎯
Lead Qualification
Score leads by intent, location, budget and timeline before routing to agents.
📅
Appointment Booking
Check slots, book and confirm via WhatsApp — no human needed.
🔄
Seamless Agent Handoff
Transfer to live agent with full call context on frustration or complex queries.
Multilingual
Speak your customer's language
97%+ accuracy speech recognition across India's major languages — with regional dialect understanding built in.
🇮🇳
Hindi
97.8% accuracy
🇬🇧
English
98.2% accuracy
🏳️
Marathi
96.5% accuracy
🏳️
Tamil
96.8% accuracy
🏳️
Telugu
96.1% accuracy
🏳️
Kannada
95.9% accuracy
🏳️
Bengali
96.3% accuracy
+
13 More
Gujarati, Punjabi…
Industry Use Cases
Built for every enterprise workflow
How India's leading companies use Smart Voice & IVR to scale without scaling headcount.
🎓
Education & EdTech
Auto-qualify students by course, city and budget. Route high-intent leads to counselors instantly. Reduce cost-per-lead by 60%.
Missed Call→IVR Menu→Bot Qualifies→ExtraEdge CRM
🏦
Banking & Finance
Self-service balance, loan status and EMI payments without agents. OTP delivery and fraud alert IVR with full compliance recording.
Inbound→Authenticate→Self-Serve→Salesforce
🏥
Healthcare
Triage patients by department, book OPD appointments and confirm via WhatsApp — 24/7 without reception staff.
Patient Calls→IVR Triage→Appointment Bot→WA Confirm
🛒
E-Commerce & Retail
Order status IVR, delivery rescheduling and return initiations by bot. COD confirmation calls at 10× speed.
OBD Campaign→Keypress Confirm→Webhook→OMS Update
Customer Stories
Trusted by India's best teams
★★★★★
"icpaas IVR cut our missed leads to near zero. The bot handles 78% of admissions queries — our team only gets high-intent students now."
R
Rajesh Mehra
VP Operations, EduLaunch India
★★★★★
"Multilingual IVR with Hindi speech recognition is phenomenal. Our rural customers self-serve balance queries 24/7. Agent volume dropped 55%."
A
Anita Kulkarni
CTO, FinServe Cooperative Bank
★★★★★
"COD confirmation calls through icpaas OBD dialer at 5× the speed of our previous vendor. Return-to-origin dropped 30% in month one."
S
Siddharth Rao
Head of Ops, QuickKart Logistics
Integrations
Connects with your existing stack
Native connectors for every major CRM, marketing automation and helpdesk platform.
📣
MoEngage
🔥
WebEngage
🧠
CleverTap
🧲
HubSpot
☁️
Salesforce
📋
LeadSquared
🎓
ExtraEdge
🔧
Zoho CRM
📌
FreshSales
⚡
Zapier
🔄
Make
📊
PowerBI
Platform Excellence

Scale Your Business with Cloud-Native Smart IVR

Our enterprise-grade cloud telephony platform ensures you never miss a lead. Automate your customer interactions with precision and scale your voice operations globally.

Zero Wait Time
Handle 1000s of concurrent calls without any latency.
Smart Routing
Route calls based on CRM data, time, or location.
AI Insights
Understand caller sentiment and intent in real-time.
Native Sync
Push call logs and recordings directly to your CRM.
Smart Voice IVR Platform - icpaas.ai

Ready to make every call count?

Join 500+ enterprises using icpaas.ai Smart Voice & IVR since 2015.

Powering Industry Leaders

Enterprises across industries choose Smart Technology for secure, scalable, and innovative communication solutions that drive real results.

500+

Enterprise Partnerships

10B+

High-Volume Deliveries

99.99%

Uptime SLA Guarantee

195+

Global Connectivity

Pizza Hut

QSR & Food Tech

FirstCry

E-commerce & Retail

Mamaearth

D2C & Personal Care

AU Bank

BFSI & Digital Banking

Guardian

HealthTech & Pharmacy

Huphen

SaaS & Enterprise Tech

Measurable Enterprise Results

Pizza Hut

35% Increase

Repeat Orders

Automated direct-to-consumer order confirmations and visual menus on the WhatsApp Business API, completely bypassing aggregator fees.

Mamaearth

24% Reduction

COD RTO Losses

Deployed automated checkout validation and outbound IVR confirmation alerts to verify address accuracy and customer intent before dispatch.

FirstCry

98% Open Rate

Campaign Delivery

Achieved maximum engagement during peak holiday sales using high-priority operator routes for transaction and promotional SMS alerts.