Question 1

What is the difference between WhatsApp Business App and API?

Accepted Answer

The WhatsApp Business App is designed for small businesses and is limited to one phone. The WhatsApp Business API is built for scale, allowing multiple agents, automated chatbots, and bulk messaging (notifications) through a centralized platform like icpaas.ai.

Question 2

How do I get the Green Tick (Verified Badge)?

Accepted Answer

The Green Tick or Official Business Account (OBA) status is granted by Meta to notable brands. We assist you in the application process once your business is verified on Facebook Business Manager and has reached a certain messaging tier.

Question 3

What is RCS Business Messaging?

Accepted Answer

RCS (Rich Communication Services) is the next generation of SMS. It allows businesses to send branded messages with logos, verified sender IDs, rich media (images/videos), and interactive buttons (carousels), providing a WhatsApp-like experience natively on Android devices.

Support & FAQ Center

WhatsApp Business API

RCS & SMS Services

Voice & Smart IVR

Analytics & Reporting

Technical & Developer

Billing & Plans