Freshdesk
FRESHDESKHelpdesk Platform
Active

World-class Support
With Freshdesk + WhatsApp.

Ticket Automation Automation Rules
Freshdesk✦Ticket Alerts✦SLA Reminders✦CSAT Surveys✦Agent Notify✦WhatsApp API✦Two-way Chat✦Auto-assign✦Escalations✦Webhooks✦REST API✦Customer Portal✦Freshdesk✦Ticket Alerts✦SLA Reminders✦CSAT Surveys✦Agent Notify✦WhatsApp API✦Two-way Chat✦Auto-assign✦Escalations✦Webhooks✦REST API✦Customer Portal✦
Capabilities

Support Automation via WhatsApp

Ticket Alerts

Notify customers via WhatsApp when their support ticket is created, updated, or resolved.

Two-way Chat

Sync WhatsApp ticket replies back to Freshdesk conversation threads.

Agent Notifications

Alert support agents on WhatsApp for high-priority or escalated tickets.

SLA Reminders

Send automated SLA breach warnings before response deadlines are missed.

CSAT Surveys

Send post-resolution satisfaction surveys to improve support quality scores.

Automation Rules

Trigger WhatsApp messages from Freshdesk automation rules on ticket properties.

Group Routing

Route ticket updates to team WhatsApp groups based on department or category.

Response Metrics

Track first response time and resolution rates across WhatsApp interactions.

Scenario Triggers

Use Freshdesk Scenario Automations to batch-trigger WhatsApp messages.

Freshdesk Automation Rule

Trigger CSAT surveys and ticket updates via WhatsApp automatically.

Ticket Resolved → CSAT Survey

@ Freshdesk Automation Rule
Send satisfaction survey after ticket resolution
WHEN
Ticket status changes to Resolved.
SEND
Send CSAT Survey via WhatsApp
Template: csat_survey — Variables: customer_name, ticket_id
✓ Quick reply buttons: ⭐ 1-5 rating
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Freshdesk
FRESHDESK
Free Plan Available

Deliver world-class
support with WhatsApp.

Automate ticket communications, send CSAT surveys, and improve customer satisfaction scores.

Free plan Automation rules SLA alerts 99.9% uptime CSAT surveys
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