Can the chatbot match our luxury brand voice?

Yes — the AI is configured to respond in a refined, on-brand tone, offering concierge-style guidance that suits jewellery and luxury customers.

Can it book showroom visits?

Yes. The bot schedules in-store and virtual consultations and routes high-value enquiries to your sales team with full context.

Does it handle custom-design requests?

Yes — it captures bespoke and custom-design enquiries and forwards them to your craftspeople or consultants.

🤖 Hello! Welcome to our virtual assistant. How can I help?

09:00 AM ✓✓

I want to book an appointment for tomorrow afternoon.

09:02 AM

🗓️ Available slots: 2:00 PM or 4:00 PM. Please select one.

09:03 AM ✓✓

✅ Appointment confirmed! Here is your digital pass. 📄

09:04 AM ✓✓

Luxury Retail · AI Chatbot

AI Chatbot for Jewellery & Luxury Brands

Offer concierge-style shopping and support with an AI chatbot for jewellery brands.

Get Started Free Talk on WhatsApp

Meta Authorised BSP Enterprise Security Fast Integration Pan-India Reach

Live Demonstration

See the Jewellery Concierge
In Action

Experience concierge-style shopping—our AI showcases collections, shares gold rates and books private showroom visits on WhatsApp.

Concierge Shopping

Guides customers through collections in a refined voice.

Private Appointments

Books in-store and virtual consultations instantly.

High-Value Leads

Routes serious buyers straight to your sales team.

AuraBot AI

typically replies instantly

Welcome to Aurelia Fine Jewellery ✨ How may I assist—bridal collection, gold rates, or a showroom visit?

11:00 AM

I'd like a private showroom appointment for bridal jewellery.

11:01 AM

Wonderful! Please choose a slot for your private bridal consultation:

11:01 AM

Private Consultation

45 minutes with a personal stylist 💎

11:01 AM

Available Slots

Tomorrow · 12:00 PM

45 min · Personal stylist

Tomorrow · 5:00 PM

45 min · Personal stylist

Sunday · 11:00 AM

45 min · Personal stylist

View Slots

Tomorrow · 5:00 PM

11:02 AM

Confirmed ✨ Your private bridal consultation is booked for tomorrow at 5:00 PM. A calendar invite and our latest bridal lookbook are on the way. 💎

11:02 AM

Type a message...

Overview

Jewellery and luxury brands sell on experience and trust. icpaas.ai (Enterprise Communication Platform)'s AI chatbot brings concierge-style service to WhatsApp — helping customers explore collections, book appointments and get personal assistance, 24/7.

The bot showcases pieces, answers questions about purity and pricing, schedules showroom visits and routes high-value enquiries to your team, all in a refined, on-brand voice. Seamlessly integrated with TRAI-compliant pipelines, ensuring robust delivery rates across every network in India.

24/7

Concierge

45%

Conversion

<5min

Service

98.9%

Integrated

Trusted by India's Leading Enterprises

HDFC BANKTATARELIANCEICICIAirtel

What you get

Built for Luxury Retail

Concierge assistant

Guide customers through collections in a refined voice.

Appointment booking

Schedule showroom and virtual consultations. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Product showcase

Share collections, pricing and certifications in-chat.

Lead routing

Send high-value enquiries to your sales team. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Order & custom enquiries

Handle bespoke and custom-design requests. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

CRM integration

Log every conversation against the customer. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Use cases

How Luxury Retail teams use it

Collection discovery Appointment booking Custom designs Pricing enquiries Showroom visits Festive offers Support Loyalty

Why icpaas.ai

Why Luxury Retail chooses us

Concierge-style luxury experience.
24/7 assistance in your brand voice.
High-value lead routing to sales.
On WhatsApp, where customers are.

Developer Integration

ICPaaS API Playbook

See how easily your developers can trigger these communications using our robust REST APIs.

Integration Points

Connect your existing database, CRM, ERP, or billing software directly to our high-throughput REST API.

Endpoint: ai.icpaas.in/v1/messages

POSTAPI Authentication

All requests must be authenticated using the Bearer token generated from your ICPaaS Dashboard under Developer Settings.

Authorization: Bearer YOUR_ICPAAS_API_KEY

curl -X POST https://ai.icpaas.in/v1/messages \
  -H "Authorization: Bearer YOUR_ICPAAS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "from": "+919876543210",
  "query": "Hi! I'd like to book an appointment. What slots are available tomorrow?"
}'

FAQ