Logistics · CPaaS Platform

CPaaS for Logistics & Supply Chain

One API for SMS, WhatsApp, RCS and voice across your entire supply chain.

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Overview

Logistics and supply-chain operations need to coordinate drivers, warehouses and customers across many touchpoints. icpaas.ai (Enterprise Communication Platform)'s CPaaS unifies SMS, WhatsApp, RCS and voice in one API, so every shipment event triggers the right message on the right channel.

Automate pickup-to-delivery notifications, verify deliveries with OTP, and coordinate field teams, all with 98.9% uptime and pan-India reach.

4+
Channels, 1 API
98.9%
Uptime
Pan-India
Reach
Real-time
Webhooks
Trusted by India's Leading Enterprises
HDFC BANKTATARELIANCEICICIAirtel
What you get

Built for Logistics

One API, all channels

SMS, WhatsApp, RCS and voice through a single integration.

Shipment automation

Trigger updates from pickup to delivery automatically.

Delivery OTP

Verify deliveries to cut disputes and fraud. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Field team coordination

Alert and confirm assignments across channels. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Webhooks & events

Real-time events to and from your TMS. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Pan-India reach

Reliable delivery to every operator and region. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Use cases

How Logistics teams use it

Shipment alerts Delivery OTP NDR resolution Driver coordination COD confirmation Returns Warehouse alerts Feedback
Why icpaas.ai

Why Logistics chooses us

  • Every channel through one API.
  • Automate the full shipment lifecycle.
  • Reliable pan-India delivery.
  • Compliance handled end to end.
Developer Integration

ICPaaS API Playbook

See how easily your developers can trigger these communications using our robust REST APIs.

Integration Points

Connect your existing database, CRM, ERP, or billing software directly to our high-throughput REST API.

Endpoint: api.icpaas.in/v1/messages

POSTAPI Authentication

All requests must be authenticated using the Bearer token generated from your ICPaaS Dashboard under Developer Settings.

Authorization: Bearer YOUR_ICPAAS_API_KEY
curl -X POST https://api.icpaas.in/v1/messages \
  -H "Authorization: Bearer YOUR_ICPAAS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "to": "+919988776655",
  "type": "template",
  "template": {
    "name": "icp_general_notification",
    "language": {
      "code": "en"
    },
    "components": [
      {
        "type": "body",
        "parameters": [
          {
            "type": "text",
            "text": "Customer"
          },
          {
            "type": "text",
            "text": "Important Update"
          }
        ]
      }
    ]
  }
}'
FAQ

CPaaS for Logistics & Supply Chain — questions answered

Bring CPaaS Platform to your logistics business

Talk to icpaas.ai and launch compliant, enterprise-grade communication built for logistics — go live this week.

Chat on WhatsApp +91 9712222776