Healthcare · Voice AI & IVR

IVR Solutions for Hospitals & Clinics

Route patient calls, book appointments and share information 24/7 with cloud IVR.

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Voice Flow Builder

Call Routing Automation

hospital_main_ivr_v1
Incoming Call
Trigger
Number: +91 98765 43210
Play Audio
Greeting
"Welcome to City Hospital. Press 1 for..."
DTMF Menu
Keypad Input
Press 1: Cardiology
1
Press 2: Emergencies
2
Call Routing
Action
Forward to Extension
AnsweredNo Answer
Connect Agent
Cardiology Desk
Connected to Dr. Sharma's assistant.
Voicemail
"Please leave a message after the beep."
Call Ended
Status
Call successfully handled.
Overview

Hospitals and clinics field constant calls for appointments, reports and department routing. icpaas.ai's cloud IVR greets every caller, routes them to the right department and offers self-service — so no patient call is missed.

Build multi-level menus in regional languages, let patients book or confirm appointments by phone, and forward calls to staff mobiles with no PBX hardware required.

24/7
Availability
Multi
Language
Zero
Hardware
98.9%
Call SLA
Trusted by India's Leading Enterprises
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What you get

Built for Healthcare

Multi-Level Call Menus

Build smart IVR menus to automatically route callers to specific departments, doctors, or emergency lines.

Automated Appointment Booking

Let patients check availability, book, and confirm slots 24/7 over the phone using self-service keypad inputs.

Report & Info Hotlines

Share OPD timings, report statuses, and hospital directions automatically without tying up front-desk staff.

Multi-Language Support

Greet and serve patients in English, Hindi, and regional languages to ensure clear communication for everyone.

Agent Mobile Routing

Forward calls directly to staff or doctors' mobile phones on-the-go, with absolutely no PBX hardware required.

Call Recording & Analytics

Record all patient calls securely and review analytics to monitor staff performance and improve patient care.

Use cases

How Healthcare teams use it

Smart Department Routing Self-Service Appointment Booking Automated Report Enquiries Emergency Call Escalation Multi-Lingual OPD Information Post-Discharge Follow-ups Automated Shift Reminders Staff Call Forwarding
Why icpaas.ai

Why Healthcare chooses us

  • Never miss a patient call.
  • Multi-language menus for every patient.
  • No PBX hardware needed.
  • TRAI-registered, 98.9% call SLA.
Developer Integration

ICPaaS API Playbook

See how easily your developers can trigger these communications using our robust REST APIs.

Integration Points

Connect your existing database, CRM, ERP, or billing software directly to our high-throughput REST API.

Endpoint: api.icpaas.in/v1/calls

POSTAPI Authentication

All requests must be authenticated using the Bearer token generated from your ICPaaS Dashboard under Developer Settings.

Authorization: Bearer YOUR_ICPAAS_API_KEY
curl -X POST https://api.icpaas.in/v1/calls \
  -H "Authorization: Bearer YOUR_ICPAAS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "to": "+919988776655",
  "from": "+911800123456",
  "type": "outbound_ivr",
  "flow_id": "ivr_main_menu",
  "variables": {
    "customer_name": "Amit",
    "ticket_id": "TCK-8821"
  }
}'
FAQ

IVR Solutions for Hospitals & Clinics — questions answered

Bring Voice AI & IVR to your healthcare business

Talk to icpaas.ai and launch compliant, enterprise-grade communication built for healthcare — go live this week.

Chat on WhatsApp +91 9712222776