Can guests book by phone via IVR?

Yes — a self-service flow takes and confirms room or table bookings 24/7, sends reminders to cut no-shows, and routes complex requests to staff.

Can we get a toll-free number?

Yes. We provision toll-free (1800) and virtual numbers instantly for a professional brand presence.

Is hardware required?

No — the cloud IVR forwards calls to staff mobiles with no PBX or wiring needed.

📞 Outbound Call: "Hello Rahul, this is a reminder for your EMI."

10:00 AM ✓✓

Press 1 to pay via UPI link, press 2 to talk to an agent.

10:01 AM

📲 "Your payment of ₹15,000 was successful. Thank you."

10:03 AM ✓✓

⚡ Outbound Call: "Warning: Bill payment due today."

04:15 PM ✓✓

Hospitality · Voice AI & IVR

IVR for Hotels & Restaurant Reservations

Take reservations, route calls and serve guests 24/7 with hospitality IVR.

Get Started Free Talk on WhatsApp

Meta Authorised BSP Enterprise Security Fast Integration Pan-India Reach

Overview

Hotels and restaurants can't afford missed reservation calls. icpaas.ai (Enterprise Communication Platform)'s cloud IVR greets guests, routes calls to the right desk and lets callers book or confirm reservations by phone — 24/7, in any language.

Provide a professional virtual or toll-free number, automate booking confirmations and reminders, and forward calls to staff mobiles with no hardware. Seamlessly integrated with TRAI-compliant pipelines, ensuring robust delivery rates across every network in India.

24/7

Bookings

Toll-free

Number

10+

Language

98.9%

Call SLA

Trusted by India's Leading Enterprises

HDFC BANKTATARELIANCEICICIAirtel

What you get

Built for Hospitality

Reservation booking

Let guests book and confirm tables or rooms by phone.

Call routing

Direct callers to reception, dining or events instantly.

Toll-free presence

A professional virtual or 1800 number for your brand.

Booking reminders

Reduce no-shows with automated confirmation calls.

Multi-language IVR

Welcome guests in their own language. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Call recording

Review calls for service quality and training. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Use cases

How Hospitality teams use it

Room bookings Table reservations Call routing Booking reminders Event enquiries Feedback Concierge Directions

Why icpaas.ai

Why Hospitality chooses us

Never miss a reservation call.
Professional toll-free presence.
Multi-language guest welcome.
No hardware, TRAI-registered.

Developer Integration

ICPaaS API Playbook

See how easily your developers can trigger these communications using our robust REST APIs.

Integration Points

Connect your existing database, CRM, ERP, or billing software directly to our high-throughput REST API.

Endpoint: api.icpaas.in/v1/calls

POSTAPI Authentication

All requests must be authenticated using the Bearer token generated from your ICPaaS Dashboard under Developer Settings.

Authorization: Bearer YOUR_ICPAAS_API_KEY

curl -X POST https://api.icpaas.in/v1/calls \
  -H "Authorization: Bearer YOUR_ICPAAS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "to": "+919988776655",
  "from": "+911800123456",
  "type": "outbound_ivr",
  "flow_id": "ivr_main_menu",
  "variables": {
    "customer_name": "Amit",
    "ticket_id": "TCK-8821"
  }
}'

FAQ

IVR for Hotels & Restaurant Reservations — questions answered

Bring Voice AI & IVR to your hospitality business

Talk to icpaas.ai and launch compliant, enterprise-grade communication built for hospitality — go live this week.

Chat on WhatsApp +91 9712222776