Telecom · Voice AI & IVR

IVR for Telecom & Internet Providers

Handle recharge, plan and support calls at massive scale with telecom-grade IVR.

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Overview

Telecom and ISP providers field enormous call volumes for recharges, plans, complaints and support. icpaas.ai (Enterprise Communication Platform)'s cloud IVR handles this scale — routing intelligently, enabling self-service and resolving common queries without agents.

Build smart menus, offer balance and plan self-service, and capture complaints with ticket numbers, all on infrastructure that handles 100k+ concurrent channels. Seamlessly integrated with TRAI-compliant pipelines, ensuring robust delivery rates across every network in India.

100k+
Concurrent Channels
24/7
Self-Service
10+
Language
98.9%
Call SLA
Trusted by India's Leading Enterprises
HDFC BANKTATARELIANCEICICIAirtel
What you get

Built for Telecom

Self-service menus

Let callers check balance, plans and usage by voice.

Recharge & plan info

Share offers and process intents automatically. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Complaint capture

Log issues with ticket numbers and SLA tracking. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Smart routing

Send callers to the right queue instantly. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Massive scale

Handle 100k+ concurrent channels reliably. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Multi-language IVR

Serve subscribers in their own language. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Use cases

How Telecom teams use it

Balance enquiries Recharge info Plan changes Complaint capture Outage alerts Support routing Surveys Activation
Why icpaas.ai

Why Telecom chooses us

  • Built for telecom-scale call volumes.
  • Self-service that deflects agent load.
  • Multi-language subscriber support.
  • TRAI-registered, 98.9% call SLA.
Developer Integration

ICPaaS API Playbook

See how easily your developers can trigger these communications using our robust REST APIs.

Integration Points

Connect your existing database, CRM, ERP, or billing software directly to our high-throughput REST API.

Endpoint: api.icpaas.in/v1/calls

POSTAPI Authentication

All requests must be authenticated using the Bearer token generated from your ICPaaS Dashboard under Developer Settings.

Authorization: Bearer YOUR_ICPAAS_API_KEY
curl -X POST https://api.icpaas.in/v1/calls \
  -H "Authorization: Bearer YOUR_ICPAAS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "to": "+919988776655",
  "from": "+911800123456",
  "type": "outbound_ivr",
  "flow_id": "ivr_main_menu",
  "variables": {
    "customer_name": "Amit",
    "ticket_id": "TCK-8821"
  }
}'
FAQ

IVR for Telecom & Internet Providers — questions answered

Bring Voice AI & IVR to your telecom business

Talk to icpaas.ai and launch compliant, enterprise-grade communication built for telecom — go live this week.

Chat on WhatsApp +91 9712222776