Transport · Voice AI & IVR

IVR for Transport & Cab Booking Services

Automate bookings, driver coordination and support with transport IVR.

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Overview

Transport, cab and fleet services depend on fast call handling for bookings, driver coordination and support. icpaas.ai (Enterprise Communication Platform)'s cloud IVR automates booking capture, connects riders and drivers with number masking, and routes support — 24/7.

Provide a single business number, automate booking confirmations and ETAs, and protect privacy on every rider-driver call, all with no hardware. Seamlessly integrated with TRAI-compliant pipelines, ensuring robust delivery rates across every network in India.

24/7
Bookings
Masked
Privacy
Zero
Hardware
98.9%
Call SLA
Trusted by India's Leading Enterprises
HDFC BANKTATARELIANCEICICIAirtel
What you get

Built for Transport

Booking capture

Take ride and transport bookings by phone 24/7. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Rider-driver masking

Connect both parties with numbers kept private. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

ETA & confirmations

Send automated confirmation and arrival calls. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Support routing

Direct complaints and queries to the right team. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Driver coordination

Alert and confirm assignments by voice. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Call recording

Record calls for safety and quality. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Use cases

How Transport teams use it

Ride bookings Rider-driver calls ETAs & confirmations Support routing Driver alerts Feedback Cancellations Lost & found
Why icpaas.ai

Why Transport chooses us

  • Never miss a booking call.
  • Privacy-safe rider-driver connect.
  • Automate confirmations and ETAs.
  • No hardware, TRAI-registered.
Developer Integration

ICPaaS API Playbook

See how easily your developers can trigger these communications using our robust REST APIs.

Integration Points

Connect your existing database, CRM, ERP, or billing software directly to our high-throughput REST API.

Endpoint: api.icpaas.in/v1/calls

POSTAPI Authentication

All requests must be authenticated using the Bearer token generated from your ICPaaS Dashboard under Developer Settings.

Authorization: Bearer YOUR_ICPAAS_API_KEY
curl -X POST https://api.icpaas.in/v1/calls \
  -H "Authorization: Bearer YOUR_ICPAAS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "to": "+919988776655",
  "from": "+911800123456",
  "type": "outbound_ivr",
  "flow_id": "ivr_main_menu",
  "variables": {
    "customer_name": "Amit",
    "ticket_id": "TCK-8821"
  }
}'
FAQ

IVR for Transport & Cab Booking Services — questions answered

Bring Voice AI & IVR to your transport business

Talk to icpaas.ai and launch compliant, enterprise-grade communication built for transport — go live this week.

Chat on WhatsApp +91 9712222776