Travel · RCS Business Messaging

RCS for Travel Agencies & Airlines

Deliver rich, interactive boarding passes, itineraries and offers with verified RCS.

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Overview

Travel brands and airlines can turn dull SMS into rich, interactive journeys with RCS. icpaas.ai (Enterprise Communication Platform) delivers verified messaging with boarding passes, itineraries, carousels and action buttons inside the native messaging app.

Send branded booking confirmations, check-in prompts and upsell offers customers can act on in-thread, with automatic SMS fallback for guaranteed reach. Seamlessly integrated with TRAI-compliant pipelines, ensuring robust delivery rates across every network in India.

Verified
Sender
~3x
CTR vs SMS
98.9%
Itineraries
SMS
Auto Fallback
Trusted by India's Leading Enterprises
HDFC BANKTATARELIANCEICICIAirtel
What you get

Built for Travel

Verified travel brand

Logo and badge on every booking message. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Rich itineraries

Send formatted itineraries and boarding passes. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Interactive check-in

Add tap-to-check-in and seat-selection buttons. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Upsell carousels

Offer upgrades, transfers and experiences visually.

Trip reminders

Automated check-in and departure nudges. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

SMS fallback

Reach every traveller with auto fallback. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Use cases

How Travel teams use it

Booking confirmations Boarding passes Check-in prompts Itineraries Upsells Delay alerts Feedback Loyalty
Why icpaas.ai

Why Travel chooses us

  • Verified, branded travel messaging.
  • Interactive check-in and upsells.
  • Higher engagement than SMS.
  • Automatic SMS fallback.
Developer Integration

ICPaaS API Playbook

See how easily your developers can trigger these communications using our robust REST APIs.

Integration Points

Connect your existing database, CRM, ERP, or billing software directly to our high-throughput REST API.

Endpoint: api.icpaas.in/v1/rcs/messages

POSTAPI Authentication

All requests must be authenticated using the Bearer token generated from your ICPaaS Dashboard under Developer Settings.

Authorization: Bearer YOUR_ICPAAS_API_KEY
curl -X POST https://api.icpaas.in/v1/rcs/messages \
  -H "Authorization: Bearer YOUR_ICPAAS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "to": "+919988776655",
  "type": "rich_card",
  "card": {
    "title": "Order Shipped 🚚",
    "description": "Your order #1024 is on the way.",
    "media_url": "https://cdn.icpaas.in/rcs/ship.png",
    "suggestions": [
      {
        "type": "url",
        "text": "Track order",
        "url": "https://track.icpaas.in/1024"
      },
      {
        "type": "reply",
        "text": "Need help"
      }
    ]
  }
}'
FAQ

RCS for Travel Agencies & Airlines — questions answered

Bring RCS Business Messaging to your travel business

Talk to icpaas.ai and launch compliant, enterprise-grade communication built for travel — go live this week.

Chat on WhatsApp +91 9712222776