Can voice AI run collections calls?

Yes — it places polite, consistent pre-due and overdue reminder calls at scale, captures payment intent and escalates as needed, improving recovery rates.

Is caller data secure?

Yes. The bot verifies callers before sharing any sensitive account information and integrates securely with your core systems.

Which languages does it support?

Hindi, English and major regional languages, so customers are served naturally. Our enterprise communication platform offers end-to-end support for compliance, DLT registrations, and direct operator integrations to guarantee maximum deliverability.

📞 Outbound Call: "Hello Rahul, this is a reminder for your EMI."

10:00 AM ✓✓

Press 1 to pay via UPI link, press 2 to talk to an agent.

10:01 AM

📲 "Your payment of ₹15,000 was successful. Thank you."

10:03 AM ✓✓

⚡ Outbound Call: "Warning: Bill payment due today."

04:15 PM ✓✓

Banking / BFSI · Voice AI & IVR

Voice AI for Banking & Loan Collections

Automate balance enquiries, reminders and collections calls with banking voice AI.

Get Started Free Talk on WhatsApp

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Overview

Banks and NBFCs run high call volumes for balance enquiries, EMI reminders and collections. icpaas.ai (Enterprise Communication Platform)'s voice AI handles these conversations 24/7 — verifying callers, answering queries and running polite, effective collection reminders at scale.

On TRAI-registered cloud telephony, voice bots understand multiple languages, fetch live account data securely, and escalate sensitive cases to agents with full context.

24/7

Availability

2.4x

Recovery

98.9%

Verification

98.9%

Call SLA

Trusted by India's Leading Enterprises

HDFC BANKTATARELIANCEICICIAirtel

What you get

Built for Banking / BFSI

Balance & account enquiries

Let verified callers check balances and details by voice.

EMI reminder calls

Automated, polite outbound reminders that lift recovery.

Collections automation

Run pre-due and overdue reminder campaigns at scale.

Caller verification

Authenticate callers before sharing sensitive data.

Multi-language voice

Serve customers in their preferred language. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Agent escalation

Hand off sensitive cases with full context. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Use cases

How Banking / BFSI teams use it

Balance enquiries EMI reminders Collections Payment confirmation Caller verification Loan updates Surveys Support

Why icpaas.ai

Why Banking / BFSI chooses us

Automate collections politely at scale.
Secure caller verification.
Multi-language voice support.
TRAI-registered cloud telephony.

Developer Integration

ICPaaS API Playbook

See how easily your developers can trigger these communications using our robust REST APIs.

Integration Points

Connect your existing database, CRM, ERP, or billing software directly to our high-throughput REST API.

Endpoint: api.icpaas.in/v1/calls

POSTAPI Authentication

All requests must be authenticated using the Bearer token generated from your ICPaaS Dashboard under Developer Settings.

Authorization: Bearer YOUR_ICPAAS_API_KEY

curl -X POST https://api.icpaas.in/v1/calls \
  -H "Authorization: Bearer YOUR_ICPAAS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "to": "+919988776655",
  "from": "+911800123456",
  "type": "outbound_ivr",
  "flow_id": "ivr_main_menu",
  "variables": {
    "customer_name": "Amit",
    "ticket_id": "TCK-8821"
  }
}'

FAQ

Voice AI for Banking & Loan Collections — questions answered

Bring Voice AI & IVR to your banking / bfsi business

Talk to icpaas.ai and launch compliant, enterprise-grade communication built for banking / bfsi — go live this week.

Chat on WhatsApp +91 9712222776