Can voice AI cut COD returns?

Yes — automated confirmation calls verify cash-on-delivery orders before dispatch, filtering fake and impulsive orders to reduce RTO losses at scale.

Can it resolve failed deliveries?

Yes. The bot calls customers to capture reschedule preferences or address corrections, improving NDR resolution.

Which languages are supported?

Hindi, English and major regional languages for natural conversations nationwide.

📞 Outbound Call: "Hello Rahul, this is a reminder for your EMI."

10:00 AM ✓✓

Press 1 to pay via UPI link, press 2 to talk to an agent.

10:01 AM

📲 "Your payment of ₹15,000 was successful. Thank you."

10:03 AM ✓✓

⚡ Outbound Call: "Warning: Bill payment due today."

04:15 PM ✓✓

E-Commerce · Voice AI & IVR

Voice AI for E-Commerce Order Updates

Confirm orders, handle COD and resolve delivery queries with e-commerce voice AI.

Get Started Free Talk on WhatsApp

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Overview

E-commerce brands use voice calls to confirm COD orders, update delivery status and handle returns — but manual calling doesn't scale. icpaas.ai (Enterprise Communication Platform)'s voice AI automates these calls 24/7, cutting RTO and freeing your team.

Voice bots confirm orders, capture delivery preferences and answer queries in multiple languages, pulling live order data and escalating only when needed. Seamlessly integrated with TRAI-compliant pipelines, ensuring robust delivery rates across every network in India.

Lower

COD Returns

24/7

Availability

10+

Language

98.9%

Call SLA

Trusted by India's Leading Enterprises

HDFC BANKTATARELIANCEICICIAirtel

What you get

Built for E-Commerce

COD confirmation calls

Verify cash-on-delivery orders to cut return-to-origin.

Delivery updates

Inform customers of dispatch and delivery by voice.

Returns & queries

Handle return requests and order questions automatically.

Reschedule capture

Let customers pick a new delivery slot by voice. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Multi-language voice

Serve customers in their preferred language. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Live order lookups

Fetch order status during the call. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Use cases

How E-Commerce teams use it

COD confirmation Delivery updates Returns Reschedules Order queries Feedback NDR resolution Support

Why icpaas.ai

Why E-Commerce chooses us

Cut COD returns at scale.
Automate delivery and return calls.
Multi-language voice support.
TRAI-registered cloud telephony.

Developer Integration

ICPaaS API Playbook

See how easily your developers can trigger these communications using our robust REST APIs.

Integration Points

Connect your existing database, CRM, ERP, or billing software directly to our high-throughput REST API.

Endpoint: api.icpaas.in/v1/calls

POSTAPI Authentication

All requests must be authenticated using the Bearer token generated from your ICPaaS Dashboard under Developer Settings.

Authorization: Bearer YOUR_ICPAAS_API_KEY

curl -X POST https://api.icpaas.in/v1/calls \
  -H "Authorization: Bearer YOUR_ICPAAS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "to": "+919988776655",
  "from": "+911800123456",
  "type": "outbound_ivr",
  "flow_id": "ivr_main_menu",
  "variables": {
    "customer_name": "Amit",
    "ticket_id": "TCK-8821"
  }
}'

FAQ

Voice AI for E-Commerce Order Updates — questions answered

Bring Voice AI & IVR to your e-commerce business

Talk to icpaas.ai and launch compliant, enterprise-grade communication built for e-commerce — go live this week.

Chat on WhatsApp +91 9712222776