Human Resources · Voice AI & IVR

Voice AI for HR & Employee Helpdesk

Automate employee queries, interview screening and helpdesk calls with HR voice AI.

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Overview

HR teams field repetitive calls about leave, payroll and policies, and spend hours screening candidates. icpaas.ai (Enterprise Communication Platform)'s voice AI automates the employee helpdesk and first-round screening — answering FAQs and qualifying candidates 24/7.

Voice bots verify employees, answer policy and payroll questions from live data, and conduct structured screening calls in multiple languages, escalating to HR when needed. Seamlessly integrated with TRAI-compliant pipelines, ensuring robust delivery rates across every network in India.

24/7
Helpdesk
Faster
Screening
10+
Language
98.9%
Call SLA
Trusted by India's Leading Enterprises
HDFC BANKTATARELIANCEICICIAirtel
What you get

Built for Human Resources

Employee helpdesk

Answer leave, payroll and policy queries by voice 24/7.

Candidate screening

Run structured first-round screening calls at scale.

Interview scheduling

Book and confirm interview slots automatically. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Employee verification

Authenticate employees before sharing details. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Multi-language voice

Support a diverse workforce in many languages. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

HR escalation

Route complex cases to HR with context. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Use cases

How Human Resources teams use it

Employee helpdesk Candidate screening Interview scheduling Leave & payroll Policy FAQs Onboarding Surveys Reminders
Why icpaas.ai

Why Human Resources chooses us

  • Free HR from repetitive calls.
  • Screen candidates at scale.
  • Multi-language workforce support.
  • TRAI-registered cloud telephony.
Developer Integration

ICPaaS API Playbook

See how easily your developers can trigger these communications using our robust REST APIs.

Integration Points

Connect your existing database, CRM, ERP, or billing software directly to our high-throughput REST API.

Endpoint: api.icpaas.in/v1/calls

POSTAPI Authentication

All requests must be authenticated using the Bearer token generated from your ICPaaS Dashboard under Developer Settings.

Authorization: Bearer YOUR_ICPAAS_API_KEY
curl -X POST https://api.icpaas.in/v1/calls \
  -H "Authorization: Bearer YOUR_ICPAAS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "to": "+919988776655",
  "from": "+911800123456",
  "type": "outbound_ivr",
  "flow_id": "ivr_main_menu",
  "variables": {
    "customer_name": "Amit",
    "ticket_id": "TCK-8821"
  }
}'
FAQ

Voice AI for HR & Employee Helpdesk — questions answered

Bring Voice AI & IVR to your human resources business

Talk to icpaas.ai and launch compliant, enterprise-grade communication built for human resources — go live this week.

Chat on WhatsApp +91 9712222776