Can voice AI take claim details?

Yes — the bot captures First Notice of Loss and claim information conversationally, logs it to your system and routes for processing, all without an agent.

Which languages are supported?

Hindi, English and major regional languages, so callers are served naturally wherever they are.

Does it integrate with our systems?

Yes. The voice bot fetches live policy and claim data via API and hands off to human agents with full context when needed.

📞 Outbound Call: "Hello Rahul, this is a reminder for your EMI."

10:00 AM ✓✓

Press 1 to pay via UPI link, press 2 to talk to an agent.

10:01 AM

📲 "Your payment of ₹15,000 was successful. Thank you."

10:03 AM ✓✓

⚡ Outbound Call: "Warning: Bill payment due today."

04:15 PM ✓✓

Insurance · Voice AI & IVR

Voice AI for Insurance Claims & Support

Automate claims intake, renewals and support calls with conversational voice AI.

Get Started Free Talk on WhatsApp

Meta Authorised BSP Enterprise Security Fast Integration Pan-India Reach

Overview

Insurance contact centres handle huge call volumes for claims, renewals and policy queries. icpaas.ai (Enterprise Communication Platform)'s voice AI answers these calls naturally 24/7 — capturing claim details, reminding customers about renewals and resolving FAQs without hold times.

Built on TRAI-registered cloud telephony, our voice bots understand Hindi, English and regional languages, pull live policy data, and hand off to human agents with full context when needed.

24/7

Resolution

10+

Language

Zero

Hold Time

98.9%

Call SLA

Trusted by India's Leading Enterprises

HDFC BANKTATARELIANCEICICIAirtel

What you get

Built for Insurance

Claims intake bot

Capture First Notice of Loss and claim details over the phone.

Renewal reminders

Outbound voice calls that nudge premium renewals. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Policy self-service

Let callers check status and details by voice 24/7.

Multi-language voice

Converse in Hindi, English and regional languages.

Live data lookups

Fetch policy and claim data during the call. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Human handoff

Escalate complex cases with full context. Engineered to enhance citizen/customer engagement, streamline outbound workflows, and deliver measurable results.

Use cases

How Insurance teams use it

Claims intake Renewal calls Policy enquiries Premium reminders Status updates Lead qualification Surveys Support

Why icpaas.ai

Why Insurance chooses us

Resolve claims and queries 24/7.
Natural, multi-language voice.
Acts on live policy data.
TRAI-registered cloud telephony.

Developer Integration

ICPaaS API Playbook

See how easily your developers can trigger these communications using our robust REST APIs.

Integration Points

Connect your existing database, CRM, ERP, or billing software directly to our high-throughput REST API.

Endpoint: api.icpaas.in/v1/calls

POSTAPI Authentication

All requests must be authenticated using the Bearer token generated from your ICPaaS Dashboard under Developer Settings.

Authorization: Bearer YOUR_ICPAAS_API_KEY

curl -X POST https://api.icpaas.in/v1/calls \
  -H "Authorization: Bearer YOUR_ICPAAS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "to": "+919988776655",
  "from": "+911800123456",
  "type": "outbound_ivr",
  "flow_id": "ivr_main_menu",
  "variables": {
    "customer_name": "Amit",
    "ticket_id": "TCK-8821"
  }
}'

FAQ

Voice AI for Insurance Claims & Support — questions answered

Bring Voice AI & IVR to your insurance business

Talk to icpaas.ai and launch compliant, enterprise-grade communication built for insurance — go live this week.

Chat on WhatsApp +91 9712222776