Healthcare · WhatsApp Business API

WhatsApp API for Hospitals & Healthcare

Send appointment reminders, reports and health alerts securely on the official WhatsApp Business API.

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Meta Authorised BSP Enterprise Security Fast Integration Pan-India Reach
Visual Flow Builder

Appointment Automation

canvas_appointment_flow_v2
Start Trigger
Trigger
Keyword: "Book"
Message
Text
Welcome! Please select a department:
Multi-List
Options
Cardiology
Orthopedics
Pediatrics
Webhook Config
API Integration
GET /api/his/doctors?dept=...
200 OK404
Dynamic List
Available Slots
Dr. Sharma - 10:00 AM
Dr. Gupta - 11:30 AM
Message
No doctors available.
Message
Confirmation
✅ Appointment Confirmed!
City Hospital ✓
Official Business Account
Today
Book an appointment
05:44 PM✓✓
Message
Overview

Hospitals, clinics and diagnostic labs run on timely communication — and patients read WhatsApp far more reliably than SMS or email. icpaas.ai, a Meta-authorised BSP, lets healthcare providers automate appointment reminders, report delivery and follow-ups on a verified, secure channel.

Cut no-shows, reduce front-desk load and improve patient experience with chatbots that book slots, share prescriptions and answer FAQs 24/7 — all compliant and integrated with your HIS or CRM.

98%
Message Open Rate
24-48h
Go-Live
Verified
Green Tick
24/7
Patient Support
Trusted by India's Leading Enterprises
HDFC BANKTATARELIANCEICICIAirtel
What you get

Built for Healthcare

Appointment Booking & Reminders

Patients can check doctor availability and book slots directly. Send automated reminders to reduce no-shows.

Lab Reports & Prescriptions

Integrate with HIS/LIS to automatically send lab reports, e-prescriptions, and discharge summaries securely as PDFs.

24/7 Patient Support Chatbot

Deploy an AI chatbot to instantly answer common queries like OPD timings, room availability, and visiting hours.

Health Campaigns & Follow-ups

Send automated messages for routine health checkups, vaccination drives, and post-surgery follow-up care.

Billing & Payments

Share digital invoices and payment links via WhatsApp so patients can pay bills quickly without waiting in line.

Feedback & Surveys

Automatically request post-appointment or post-discharge feedback to monitor and improve patient satisfaction.

Use cases

How Healthcare teams use it

Instant Appointment Booking Automated Appointment Reminders Lab Report & PDF Delivery 24/7 OPD Timings & Enquiries Post-Surgery Follow-ups Vaccination Drive Alerts Bill Payments & Invoicing Patient Feedback Surveys
Why icpaas.ai

Why Healthcare chooses us

  • Meta-authorised BSP with secure, verified messaging.
  • Cuts no-shows with automated reminders.
  • Multi-language patient communication.
  • Integrates with your HIS, CRM and billing.
Developer Integration

ICPaaS API Playbook

See how easily your developers can trigger these communications using our robust REST APIs.

Integration Points

Send booking reminders, IVR status followups, or automated prescription alerts directly from your HMIS (Hospital Management System).

Endpoint: api.icpaas.in/v1/messages

POSTAPI Authentication

All requests must be authenticated using the Bearer token generated from your ICPaaS Dashboard under Developer Settings.

Authorization: Bearer YOUR_ICPAAS_API_KEY
curl -X POST https://api.icpaas.in/v1/messages \
  -H "Authorization: Bearer YOUR_ICPAAS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "to": "+919988776655",
  "type": "template",
  "template": {
    "name": "icp_general_notification",
    "language": {
      "code": "en"
    },
    "components": [
      {
        "type": "body",
        "parameters": [
          {
            "type": "text",
            "text": "Customer"
          },
          {
            "type": "text",
            "text": "Important Update"
          }
        ]
      }
    ]
  }
}'
FAQ

WhatsApp API for Hospitals & Healthcare — questions answered

Bring WhatsApp Business API to your healthcare business

Talk to icpaas.ai and launch compliant, enterprise-grade communication built for healthcare — go live this week.

Chat on WhatsApp +91 9712222776