Intercom
INTERCOMCustomer Messaging
Active

Unify Customer Messaging
With Intercom + WhatsApp.

Outbound Messaging Series Builder
Intercom✦Outbound Messages✦Bot Handoff✦User Segments✦Unified Inbox✦WhatsApp API✦Product Tours✦Custom Actions✦Series Builder✦Webhooks✦REST API✦Resolution Bot✦Intercom✦Outbound Messages✦Bot Handoff✦User Segments✦Unified Inbox✦WhatsApp API✦Product Tours✦Custom Actions✦Series Builder✦Webhooks✦REST API✦Resolution Bot✦
Capabilities

Intercom Messaging via WhatsApp

Outbound Messages

Send proactive WhatsApp campaigns to Intercom contacts with templates.

Bot Handoff

Route WhatsApp conversations to Resolution Bot for instant automated replies.

User Segments

Target Intercom segments with personalized WhatsApp campaigns.

Unified Inbox

View WhatsApp alongside Intercom chat, email, and in-app messages.

Product Tours

Trigger WhatsApp onboarding sequences tied to product tour completions.

Custom Actions

Fire WhatsApp messages from any Intercom workflow using Custom Actions.

Series Builder

Include WhatsApp steps in Intercom Series for automated nurture flows.

Multi-channel

Combine email, push, in-app, and WhatsApp in a single Intercom Series.

Conversation Tags

Auto-tag WhatsApp conversations for routing and analytics in Intercom.

Intercom Series Builder

Include WhatsApp steps in your multi-channel nurture flows.

WhatsApp Onboarding Series
CONTENT
AUDIENCE
SCHEDULE
SERIES
ON
Steps
Rules
Welcome WhatsApp
Wait 1 day
Feature tip email
Follow-up WhatsApp
Send WhatsApp
Wait 1 day
Send email
Follow-up WhatsApp
I
Intercom
INTERCOM
Start Free

Reach customers where
they already are.

Connect Intercom, build Series with WhatsApp steps, and engage customers on their preferred channel.

Free trial Series builder Bot handoff 99.9% uptime Unified inbox
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