Resolve calls automatically with icpaas.ai conversational voice bots that speak Hindi, English and regional languages.
icpaas.ai's AI Voice Bot answers and handles calls like a trained agent, understanding natural speech in Hindi, English and regional languages. It listens, interprets intent, looks up live data and responds in real time, so routine queries, bookings and verifications resolve instantly without a human picking up the phone.
Built on icpaas.ai's TRAI-registered telecom backbone with a 99.9% call-completion SLA, the voice bot scales to thousands of simultaneous conversations across pan-India coverage. When a query needs a person, it hands off smoothly to your agents on their mobiles, carrying full context so callers never repeat themselves.
Understands natural speech across Hindi, English and regional languages using speech-to-text and lifelike text-to-speech responses.
Connects to your CRM and systems mid-call to fetch order status, balances, bookings and verify caller identity instantly.
Escalates complex calls to your agents on their mobile lines, passing full conversation context so callers avoid repetition.
Answers every inbound call day and night with zero hold time, resolving routine queries without staffing overnight shifts.
Handles thousands of simultaneous conversations on the icpaas.ai cloud, scaling instantly through festive rushes and campaign peaks.
Records every conversation and surfaces real-time analytics on intents, resolution rates and drop-offs for continuous tuning.
Design agent queue priorities and set working-hour call rules.
Upload professional voice greetings in regional languages.
Integrate click-to-call buttons and OTP voice lines to backend portals.
Review call length metrics, response rates, and agent efficiency.
Join the brands growing sales, routing customer inquiries, and capturing leads with cloud telephony on icpaas.ai. Talk to our team and go live this week.