Connect customers and agents in a single tap with icpaas.ai's number-masked Click to Call API.
The icpaas.ai Click to Call API lets you place a connect button anywhere in your web app, mobile app or CRM and bridge two parties over a live phone call in seconds. When a customer taps, our cloud telephony platform dials your agent first, then connects the customer, so conversations begin without anyone exchanging personal mobile numbers.
Every call is routed through icpaas.ai's TRAI-registered telecom network with built-in number masking, call recording and real-time event webhooks. As a Vadodara-based CPaaS provider serving Indian enterprises since 2015, we back the API with a 99.9% call-completion SLA, pan-India coverage and agents who can answer from ordinary mobile lines.
Connect both parties through a proxy number so customer and agent mobile numbers always stay completely private.
Dial your agent first and bridge the customer only when answered, cutting wait times and dropped connects.
Trigger calls with a single POST request and receive ringing, answered and hangup events in real time.
Capture every masked conversation with secure recordings and download links delivered inside webhook payloads.
Route taps to the right agent, team or mobile line using priority queues and working-hour rules.
Track connect rates, talk time, call duration and agent performance from one real-time dashboard.
Design agent queue priorities and set working-hour call rules.
Upload professional voice greetings in regional languages.
Integrate click-to-call buttons and OTP voice lines to backend portals.
Review call length metrics, response rates, and agent efficiency.
Join the brands growing sales, routing customer inquiries, and capturing leads with cloud telephony on icpaas.ai. Talk to our team and go live this week.