Run a complete inbound and outbound contact centre from the cloud, with agents answering calls on their own mobiles.
icpaas.ai cloud call center software brings your entire telephony stack online, so you can launch a fully functional contact centre in days without buying a single piece of PBX hardware. Connect virtual numbers and toll-free 1800 lines, build multi-level IVR menus, and route every call intelligently to the right agent, queue, or department across India.
Because we are a TRAI-registered telecom partner serving Indian enterprises since 2015, your agents simply log in and take calls on their existing mobile lines while supervisors track everything live. Call recording, real-time analytics, and CRM integration come built in, all backed by a 99.9% call-completion SLA and pan-India coverage that keeps customers connected.
Distribute incoming calls across agents using skill, language, geography, and round-robin rules with automatic queue holding.
Forward live calls to agent mobile lines so teams work remotely from anywhere without desk phones or PBX hardware.
Run progressive and predictive dialing campaigns that connect agents only to answered calls, lifting talk-time and productivity.
Record and archive every inbound and outbound conversation for quality audits, agent training, and compliance reviews.
Monitor live queues, agent status, call volumes, and wait times on dashboards updated second by second.
Sync call logs, recordings, and customer context into your CRM with click-to-call and screen-pop support.
Design agent queue priorities and set working-hour call rules.
Upload professional voice greetings in regional languages.
Integrate click-to-call buttons and OTP voice lines to backend portals.
Review call length metrics, response rates, and agent efficiency.
Join the brands growing sales, routing customer inquiries, and capturing leads with cloud telephony on icpaas.ai. Talk to our team and go live this week.