Greet every caller, route enquiries intelligently, and run multi-level IVR menus on icpaas.ai without any PBX hardware.
A cloud IVR system answers every incoming call with a professional, pre-recorded greeting and guides callers through keypress menus to the right department or agent. icpaas.ai hosts the entire flow in the cloud, so you configure greetings, working hours, and smart routing rules from a browser and connect calls straight to agent mobile lines.
Because icpaas.ai is a TRAI-registered telecom partner serving India since 2015, your IVR runs on enterprise SIP gateways with a 99.9% call-completion SLA and pan-India reach. Add virtual or toll-free numbers, record conversations, capture real-time analytics, and let agents handle calls from their mobiles, with no on-premise PBX to buy or maintain.
Build nested keypress menus that branch by department, language, or query, then route callers to the correct destination instantly.
Forward calls to agent mobile lines using time-of-day, skill, round-robin, or sticky-agent rules for faster, fairer pickup.
Provision local virtual numbers or toll-free 1800 lines so callers reach one professional, trackable business identity.
Record every conversation and track call volumes, wait times, missed calls, and agent talk-time on real-time dashboards.
Upload greetings and menu prompts in Hindi, English, and regional languages to serve callers in their preferred tongue.
Sync call logs, recordings, and caller details into your CRM so agents see full context before answering each call.
Design agent queue priorities and set working-hour call rules.
Upload professional voice greetings in regional languages.
Integrate click-to-call buttons and OTP voice lines to backend portals.
Review call length metrics, response rates, and agent efficiency.
Join the brands growing sales, routing customer inquiries, and capturing leads with cloud telephony on icpaas.ai. Talk to our team and go live this week.