Connect your agents to more answered calls every hour with progressive and predictive dialing built for Indian campaigns.
The icpaas.ai outbound dialer system automates how your agents reach customers, replacing manual dialing with intelligent progressive and predictive modes. It detects answered calls, skips busy tones and voicemails, and connects live customers to free agents instantly, so your team spends talk time on real conversations rather than waiting between numbers.
Built on our TRAI-registered telecom infrastructure since 2015, the platform runs DND-scrubbed campaigns across pan-India coverage with a 99.9% call-completion SLA. Agents can take calls on their mobiles without any PBX hardware, while supervisors monitor pacing, disposition codes, and live analytics from a single browser-based dashboard.
Dials the next contact only when an agent is free, preventing dropped calls and protecting your customer experience.
Algorithms predict agent availability and dial multiple lines ahead, maximising answered calls per agent across high-volume campaigns.
Filters out voicemails, busy tones, and invalid numbers so agents connect only to live, answering customers.
Calling lists are automatically scrubbed against DND registries, keeping outbound dialing compliant with TRAI and DLT norms.
Agents tag call outcomes that sync straight into your CRM, triggering callbacks, follow-ups, and accurate campaign reporting.
Track connect rates, talk time, abandon rates, and agent performance in real time from one supervisor dashboard.
Design agent queue priorities and set working-hour call rules.
Upload professional voice greetings in regional languages.
Integrate click-to-call buttons and OTP voice lines to backend portals.
Review call length metrics, response rates, and agent efficiency.
Join the brands growing sales, routing customer inquiries, and capturing leads with cloud telephony on icpaas.ai. Talk to our team and go live this week.