Capture customer feedback and CSAT scores inside a verified RCS conversation on icpaas.ai, with tap-to-answer surveys that earn trust and replies.
RCS Customer Feedback and CSAT Survey on icpaas.ai turns Google's RBM channel into an interactive measurement tool. Customers rate their experience using suggested replies, rich cards and action buttons inside their native messaging app, with no separate link or form. Every survey arrives from your verified sender profile, so recipients see your brand name, logo and badge before they respond.
Built on Google RBM across 500M+ RCS-enabled devices in India, icpaas.ai pairs branded surveys with automatic SMS fallback so no customer is missed. You collect star ratings, NPS responses and open comments in two-way threads, then read results through built-in performance analytics. With ~24h brand verification and 99.9% gateway uptime, the icpaas.ai advantage is higher, more trustworthy response rates.
Surveys carry your brand name, logo and verification badge, building trust that lifts response rates and reduces ignored, spam-flagged requests.
Customers score satisfaction using suggested replies and action buttons, answering in one tap without leaving their native messaging app.
Present rating scales, NPS prompts and carousels with images so feedback questions stay clear, branded and visually engaging.
Capture open-ended feedback through interactive conversations, letting customers explain ratings and your team follow up in real time.
Track delivery, response rates, CSAT and NPS trends through built-in analytics to find what drives or hurts satisfaction.
When a device is not RCS-capable, surveys fall back to SMS automatically so every customer can still be reached and measured.
Define your client journeys and select appropriate card layouts.
Prepare verified sender logos and configure operator routes.
Connect your system to trigger interactive alerts dynamically.
Deliver rich media messages natively and track performance.
Join the businesses growing customer loyalty and sales with native rich campaigns on icpaas.ai. Talk to our team and go live this week.