See every queue, agent and call as it happens with the live analytics dashboard from icpaas.ai.
Real-Time Call Analytics from icpaas.ai turns your cloud telephony into a measurable operation. Live dashboards update as calls land, showing queue depth, wait times, answer ratios and agent status across every virtual number and IVR menu. Supervisors spot bottlenecks the moment they form and reroute traffic before callers abandon, keeping your 99.9% call-completion SLA firmly intact.
Because the platform is TRAI-registered and India-built, every metric is captured natively against your numbers, dialers and missed-call flows without extra hardware. Drill from a daily volume chart down to a single recorded call, compare busy-hour spikes across regions, and export audit-ready reports. With icpaas.ai you measure, prove and improve service quality from one screen, on web or mobile.
Watch queue length, longest wait and abandon risk update in real time so supervisors act before callers drop.
Track answer ratios, talk and wrap times, and login status for every agent dialing from a mobile line.
Visualise connected, missed, busy and DND-blocked outcomes across IVR menus, dialers and voice broadcasts in one view.
Set wait-time and abandon thresholds that trigger on-screen warnings, helping you defend the 99.9% completion SLA daily.
Click any metric to reach the underlying call record and recording for instant coaching, dispute or compliance review.
Schedule CSV and visual exports and push call analytics into your CRM through the icpaas.ai integration layer.
Design agent queue priorities and set working-hour call rules.
Upload professional voice greetings in regional languages.
Integrate click-to-call buttons and OTP voice lines to backend portals.
Review call length metrics, response rates, and agent efficiency.
Join the brands growing sales, routing customer inquiries, and capturing leads with cloud telephony on icpaas.ai. Talk to our team and go live this week.