Launch a memorable 1800 toll-free number on icpaas.ai and let customers reach your brand free of charge, nationwide.
A toll-free 1800 number signals that your business is established, accessible and confident enough to absorb the cost of every customer call. icpaas.ai allocates dedicated 1800 numbers and connects them to intelligent cloud routing, so callers anywhere in India reach you instantly while your agents answer from their own mobiles, with no PBX hardware to buy or maintain.
As a TRAI-registered telecom partner serving India since 2015, icpaas.ai handles the compliance paperwork, number provisioning and pan-India coverage on your behalf. Every inbound call flows through multi-level IVR menus, smart routing and queue management, while detailed analytics and call recording give you complete visibility. Our 99.9% call-completion SLA keeps your most important line dependable around the clock.
Reserve a recognisable national toll-free number that invites inbound queries and projects an established enterprise image.
Direct callers to the right agent or department by region, language, time of day or skill, automatically.
Greet callers with structured keypress menus that guide them to the correct queue without manual transfers.
Connect calls straight to agent mobile lines, so teams handle toll-free traffic from anywhere without hardware.
Record every conversation and track call volumes, regions, peak hours and durations through a real-time dashboard.
Manage waiting callers with hold music, position prompts and overflow rules to minimise abandoned calls.
Design agent queue priorities and set working-hour call rules.
Upload professional voice greetings in regional languages.
Integrate click-to-call buttons and OTP voice lines to backend portals.
Review call length metrics, response rates, and agent efficiency.
Join the brands growing sales, routing customer inquiries, and capturing leads with cloud telephony on icpaas.ai. Talk to our team and go live this week.