Give every team a professional virtual phone number on icpaas.ai and route calls to any agent mobile, with zero PBX hardware.
A virtual phone number from icpaas.ai is a cloud-hosted business line that receives and routes calls without any SIM, desk phone or PBX hardware. Incoming calls land on a single published number and forward to agent mobiles, IVR menus or call queues, so customers always reach you on one consistent, professional identity across every campaign and channel.
As a TRAI-registered telecom partner serving India since 2015, icpaas.ai provisions local and toll-free 1800 numbers with pan-India coverage and a 99.9% call-completion SLA. Your agents work from their own mobiles, every call is recorded and analysed, and the entire setup sits behind one dashboard with CRM integration, smart routing and full call logs.
Provision local virtual numbers or toll-free 1800 lines with pan-India coverage from one self-service dashboard.
Route incoming calls to agent mobiles by skill, location, working hours or round-robin, with no PBX hardware.
Greet callers with keypress menus that direct them to the right department or queue automatically, every time.
Record every conversation and track call volumes, durations and agent performance through real-time call analytics.
Mask both parties behind the virtual number so personal mobile numbers stay private during every customer call.
Sync call logs, recordings and caller details straight into your CRM so agents see full context instantly.
Design agent queue priorities and set working-hour call rules.
Upload professional voice greetings in regional languages.
Integrate click-to-call buttons and OTP voice lines to backend portals.
Review call length metrics, response rates, and agent efficiency.
Join the brands growing sales, routing customer inquiries, and capturing leads with cloud telephony on icpaas.ai. Talk to our team and go live this week.