TRAI-registered cloud telephony and multi-level IVR built for Ahmedabad's textile, pharma, BFSI and retail enterprises.
icpaas.ai brings enterprise-grade cloud telephony to Ahmedabad, the commercial heart of Gujarat. From C.G. Road to the SG Highway corridor, we help textile houses, pharma units, BFSI firms and retailers run virtual numbers, toll-free 1800 lines and multi-level IVR menus that route callers to agent mobiles, with no PBX hardware to buy or maintain.
Serving India since 2015, our team configures smart call routing, missed-call lead capture, click-to-call masking, outbound dialers and AI voice bots in Hindi, English and Gujarati. With a 99.9% call-completion SLA and pan-India coverage, Ahmedabad businesses get DLT-compliant voice infrastructure, call recording and real-time analytics ready to scale across Gujarat.
Drag-and-drop conversational call routing and custom multi-level keypress menus.
Secure local or toll-free (1800) numbers to receive high volumes of client calls.
Broadcast high-fidelity voice campaigns with pre-recorded files and call feedback triggers.
Record, store, and review call duration, agent talk time, and customer response details.
Forward calls to agent cellular lines and sync logs immediately inside CRM platforms.
Automate customer support using NLP voice agents for automated question answering.
Capture buyer enquiries with missed-call numbers and route orders to agent mobiles via IVR.
Run DND-scrubbed voice broadcasts and distributor helplines with recorded, compliant call logs.
Deliver voice OTP fallback, click-to-call masking and predictive dialers for verified outreach.
Use toll-free 1800 lines and IVR self-service to handle COD confirmations and callback requests.
Acquire local business or toll-free 1800 numbers.
Record audio greetings and configure keypress forward paths.
Add agent contact numbers and set working shifts.
Receive calls, record conversations, and review team performance.
Join the brands growing sales, routing customer inquiries, and capturing leads with cloud telephony on icpaas.ai. Talk to our team and go live this week.