TRAI-registered cloud telephony and multi-level IVR partner for Delhi NCR enterprises, with a 99.9% call-completion SLA.
Delhi runs on conversations, from the wholesale markets of Karol Bagh to the e-commerce warehouses ringing Okhla and the corporate towers of Connaught Place. icpaas.ai gives these businesses virtual phone numbers, toll-free 1800 lines and multi-level IVR menus that route every caller to the right agent mobile, with no PBX hardware to buy or maintain.
As a Meta-authorised BSP and TRAI-registered telecom partner serving India since 2015, icpaas.ai understands how Delhi NCR teams actually work. Agents in Dwarka, Saket or Gurugram take routed calls on their mobiles, capture leads through free missed-call numbers and run DND-scrubbed voice broadcasts, all backed by our 99.9% call-completion SLA and pan-India coverage.
Drag-and-drop conversational call routing and custom multi-level keypress menus.
Secure local or toll-free (1800) numbers to receive high volumes of client calls.
Broadcast high-fidelity voice campaigns with pre-recorded files and call feedback triggers.
Record, store, and review call duration, agent talk time, and customer response details.
Forward calls to agent cellular lines and sync logs immediately inside CRM platforms.
Automate customer support using NLP voice agents for automated question answering.
Missed-call numbers and click-to-call with masking let traders capture buyer enquiries without exposing personal lines.
Predictive dialers and IVR routing confirm COD orders, manage delivery callbacks and cut failed-delivery costs.
Toll-free 1800 numbers and call analytics track campaign sources and route hot site enquiries to sales mobiles.
IVR appointment menus, voice OTP fallback and AI voice bots in Hindi and English handle bookings and reminders.
Acquire local business or toll-free 1800 numbers.
Record audio greetings and configure keypress forward paths.
Add agent contact numbers and set working shifts.
Receive calls, record conversations, and review team performance.
Join the brands growing sales, routing customer inquiries, and capturing leads with cloud telephony on icpaas.ai. Talk to our team and go live this week.