TRAI-registered cloud telephony and multi-level IVR partner powering Indore businesses with a 99.9% call-completion SLA.
icpaas.ai is a trusted voice and IVR service provider for Indore, the commercial capital of Madhya Pradesh and a thriving hub for trading, FMCG, pharma and education. Serving Indian enterprises since 2015, we deliver virtual numbers, toll-free 1800 lines and smart call routing to agent mobiles, without any PBX hardware on site.
From the trading houses around Palasia to manufacturing units near Pithampur, Indore companies use our platform to capture leads, run outbound dialer campaigns and answer customers on multi-level IVR menus. As a TRAI-registered telecom partner, we route every call with a dependable 99.9% call-completion SLA and full pan-India coverage.
Drag-and-drop conversational call routing and custom multi-level keypress menus.
Secure local or toll-free (1800) numbers to receive high volumes of client calls.
Broadcast high-fidelity voice campaigns with pre-recorded files and call feedback triggers.
Record, store, and review call duration, agent talk time, and customer response details.
Forward calls to agent cellular lines and sync logs immediately inside CRM platforms.
Automate customer support using NLP voice agents for automated question answering.
Capture buyer enquiries with missed-call numbers and route order calls to agent mobiles via IVR.
Run DND-scrubbed voice broadcasts and toll-free 1800 lines for distributor and retailer outreach across Indore.
Use progressive and predictive dialers with call recording to manage field orders, complaints and quality audits.
Automate admission enquiries with IVR menus, missed-call verification and voice OTP fallback for students.
Acquire local business or toll-free 1800 numbers.
Record audio greetings and configure keypress forward paths.
Add agent contact numbers and set working shifts.
Receive calls, record conversations, and review team performance.
Join the brands growing sales, routing customer inquiries, and capturing leads with cloud telephony on icpaas.ai. Talk to our team and go live this week.