icpaas.ai delivers TRAI-registered cloud telephony, multi-level IVR and AI voice bots for Kolkata enterprises, with a 99.9% call-completion SLA.
Kolkata anchors eastern India's economy, from the trading and wholesale hubs of Burrabazar to the IT corridors of Salt Lake and New Town. icpaas.ai equips these businesses with virtual phone numbers, multi-level IVR menus and smart call routing to agent mobiles, removing PBX hardware entirely. As a TRAI-registered telecom partner serving India since 2015, we keep every Kolkata call connected.
Whether you run a Park Street retail chain, a Sector V software firm or an education group across the city, icpaas.ai matches your customer experience to local expectations. We provide toll-free 1800 numbers, missed-call lead capture, DND-scrubbed voice broadcasting and Bengali, Hindi and English AI voice bots, all backed by a 99.9% call-completion SLA and pan-India coverage from our cloud console.
Drag-and-drop conversational call routing and custom multi-level keypress menus.
Secure local or toll-free (1800) numbers to receive high volumes of client calls.
Broadcast high-fidelity voice campaigns with pre-recorded files and call feedback triggers.
Record, store, and review call duration, agent talk time, and customer response details.
Forward calls to agent cellular lines and sync logs immediately inside CRM platforms.
Automate customer support using NLP voice agents for automated question answering.
Capture buyer enquiries with missed-call numbers and route orders to dealer mobiles through IVR menus.
Mask agent numbers with click-to-call and use AI voice bots for support across Salt Lake and Sector V.
Run voice broadcasts for admissions and verify student leads using free-to-caller missed-call campaigns.
Offer toll-free 1800 helplines, voice OTP fallback and call recording to track every Kolkata customer.
Acquire local business or toll-free 1800 numbers.
Record audio greetings and configure keypress forward paths.
Add agent contact numbers and set working shifts.
Receive calls, record conversations, and review team performance.
Join the brands growing sales, routing customer inquiries, and capturing leads with cloud telephony on icpaas.ai. Talk to our team and go live this week.