TRAI-registered cloud telephony and multi-level IVR partner powering Noida enterprises with a 99.9% call-completion SLA.
icpaas.ai brings enterprise-grade cloud telephony to Noida, where IT parks in Sector 62, e-commerce hubs and electronics manufacturers run high call volumes daily. As a TRAI-registered telecom partner serving India since 2015, we deliver virtual numbers, toll-free 1800 lines and multi-level IVR menus that route every caller to the right agent, without a single piece of PBX hardware on site.
Across Noida and Greater Noida, our team helps media houses, edtech platforms and ITES firms scale customer voice operations with smart call routing, missed-call lead capture and AI voice bots. Agents answer from their mobiles, calls are recorded and analysed in real time, and our 99.9% call-completion SLA keeps your Noida lines dependable around the clock for every customer conversation.
Drag-and-drop conversational call routing and custom multi-level keypress menus.
Secure local or toll-free (1800) numbers to receive high volumes of client calls.
Broadcast high-fidelity voice campaigns with pre-recorded files and call feedback triggers.
Record, store, and review call duration, agent talk time, and customer response details.
Forward calls to agent cellular lines and sync logs immediately inside CRM platforms.
Automate customer support using NLP voice agents for automated question answering.
Multi-level IVR and click-to-call with number masking route enterprise queries to mobile-based agent teams instantly.
Missed-call order confirmations, voice OTP fallback and DND-scrubbed broadcasts keep deliveries and customers in sync.
Toll-free 1800 support lines and call recording streamline dealer enquiries, warranty claims and service callbacks.
AI voice bots and predictive outbound dialers handle admissions, lead follow-ups and audience polling at scale.
Acquire local business or toll-free 1800 numbers.
Record audio greetings and configure keypress forward paths.
Add agent contact numbers and set working shifts.
Receive calls, record conversations, and review team performance.
Join the brands growing sales, routing customer inquiries, and capturing leads with cloud telephony on icpaas.ai. Talk to our team and go live this week.