One shared WhatsApp inbox for your whole team — assign, reply and resolve together.
Run customer conversations as a team, not a free-for-all. icpaas.ai's shared WhatsApp inbox lets multiple agents handle one official business number with assignment, notes, tags and full visibility — so nothing is missed or doubled up.
Collaborate with internal notes, route chats to the right person, and keep AI and humans working side by side. Managers get the oversight; customers get fast, consistent replies.
Many agents, one official WhatsApp number, no conflicts.
Auto or manual assign chats to the right agent or team.
Collaborate privately and organise conversations.
Let bots handle tier-1 and escalate to agents seamlessly.
Reply faster with saved templates and snippets.
Track response times, resolution and agent workload.
Share your use case and business — we map the right WhatsApp setup.
Set up flows, templates and integrations, no heavy lifting required.
Plug into your CRM, store or app via API or no-code connectors.
Go live on the official API and grow with real-time analytics.
Join the businesses growing sales and support on the official WhatsApp Business API with icpaas.ai. Talk to our team and go live this week.